Frequently Asked Questions

Have questions about our wooden models? Here are some helpful answers before you start your next build.

1. What is included in a kit?

Each kit contains the components needed to assemble the model. Contents may vary by product. Please check the individual product page for details about parts, instructions and any additional materials.

2. Do I need any previous experience?

Our models offer different levels of building difficulty. If you are new to model building, we recommend checking the difficulty level and estimated build time on the product page before choosing a kit.

Follow the instructions step by step and take your time with delicate parts.

3. How long does assembly take?

Assembly time varies depending on the model and your experience. You can find an estimated build time on the product page when available.

The time shown is a guide. Enjoy the process and build at your own pace.

4. Do I need glue?

Glue requirements vary by model. Please check the product page to see whether glue is needed or included.

For more details, visit our [Glue Information] page.

5. Are batteries included?

Battery requirements vary by product. Please check the product page for the required battery type and whether batteries are included.

For more details, visit our [Battery Information] page.

6. What age are the models suitable for?

Recommended ages vary by product. Please check the age guidance on the individual product page before purchasing.

Some kits contain small parts and are not suitable for young children. Adult supervision may be needed.

7. What should I do if a part is missing or damaged?

If you find a missing or damaged part, please visit our [Part Replacement] page for information on how to contact us and request support.

Please keep your order information and the assembly instructions available so that we can help identify the part.

8. Where can I find assembly instructions?

An instruction manual is included in the kit. If you need help with the instructions, contact us at [service@howcat.co] with your product name and order details.

9. Where do you ship, and how long does delivery take?

Shipping availability, delivery times and costs depend on your destination. Please refer to our [Shipping Policy] for the latest information.

10. How can I contact you?

If you have any questions about choosing, building or caring for your model, please contact us at [service@howcat.co].

Please include your order number if your question is about an existing order.