Replacement Parts Policy
If any part of your model arrives damaged or has a manufacturing defect, we'll send you a replacement free of charge.
If a part breaks during assembly: try repairing it with wood glue first — most small breaks can be fixed this way.
If a part can't be repaired or gets lost: contact us for a replacement. You'll only need to cover the shipping cost, and your new part will arrive in 2–3 weeks.
How to request a replacement — email us at service@howcat.co with:
- Your order number
- A clear photo of the damaged part
- A brief description of what happened
We typically respond within 1–2 business days.