Dear Customers,
Thank you for choosing our products! If you are not satisfied with the products purchased on howcat.co, we will provide you with return and refund services in accordance with the following terms:
1.General Return & Refund Requirements
Submit return/refund requests within 30 days of receipt via service@howcat.co or live chat.
Provide your order number and clear return/refund reason for quick processing; we’ll email you post-review.
Only purchases from howcat.co are eligible. Third-party purchases require contacting the respective seller.
Special promotion or limited-time deal products are non-returnable and non-refundable.
Returned items must be in original packaging, unused/undamaged, with original receipt/order confirmation.
We don’t cover return shipping for personal reasons (e.g., change of mind); approximate fee is $9.
2.Damaged or Defective Products
If you receive a damaged/defective product, keep the packaging and contact us immediately. Provide the following for your claim:
- Your order number
- Clear photos of damaged packaging and product
- Your correct shipping address
We’ll arrange a free replacement for damaged/defective items. Customer-caused damage incurs an additional replacement fee.
3.Refund Processing Time
We’ll email you to confirm receipt of your return and notify you of refund approval/rejection. Approved refunds take 3-20 business days to process. Your bank may require extra time to credit the refund; contact your bank for details.
4.Order Modification & Cancellation
Modify or cancel orders within 24 hours of placement by contacting our support team.
Note: Shipped orders cannot be modified or canceled.
Kindly note that we only provide after-sales service within 3 months of package delivery. Thank you for your understanding.