Policy AND Service

shipping policy

Last Updated: 30 July 2026

Thank you very much for purchasing howCat's products. Please check our shipping terms below.

1. Processing & Speed
  • Processing time: 1–2 business days (EET). Longer on weekends or public holidays.
  • Standard shipping only — no expedited service.
  • Estimated delivery after dispatch:
  • US, Canada, Australia: 7–15 business days.
  • UK & Europe: 7–12 business days.
  • Other countries: 5–15 business days.
2. Fees
  • Free shipping on orders over $99.99.
  • US, Canada: $15
  • UK & Europe: £8.49
  • Australia: $9.99
  • Other countries: Contact service@howcat.co
3. Regions & Restrictions
  • Ships to: US, Canada, UK & Europe, Australia.
  • Other countries: contact us before ordering.
  • Cannot deliver to: remote islands, inland remote areas, PO boxes, private parcel stations, military zones, or addresses without street numbers.
4. Failed Delivery & Exceptions
  • Confirm your address includes street + house number.
  • Please double-check your address at checkout — a $10 re-delivery fee applies if it needs correcting later.
  • Lost or damaged parcels: contact us within 7 business days with proof for reshipment or refund.
  • Delays may occur due to holidays, customs clearance, logistics congestion, natural disasters, or carrier issues.
5. Customs & Duties
  • Prices do NOT include customs duties, import taxes, or VAT.
  • Carriers: SF Express / UPS / USPS / FedEx.
  • All duties and taxes are the BUYER'S responsibility, charged per actual carrier invoice.
  • These fees are NOT controlled by howCat and are NON-REFUNDABLE in the event of return or cancellation.
Part Replacement

Last Updated: 30 July 2026

Dear Customer,

Thank you for reaching out — we're here to help.

If any part of your model is damaged during shipping, on arrival, or has a manufacturing defect, we'll send a replacement at no cost.

If a part breaks during assembly, try repairing it with wood glue first — most small breaks can be fixed that way.

If the part can't be repaired (or is lost), contact us for a replacement; you'll just need to cover shipping, and your new part will arrive in 2–3 weeks.

To get started, email service@howcat.co with:

  • Your order number.
  • A clear photo of the damaged part.
  • A brief description of what happened.

We typically respond within 1–2 business days. Thank you for your understanding!

Return AND Exchange Policy

Last Updated: 30 July 2026

Dear Customers,

Thank you for choosing our products! If you are not satisfied with the products purchased on howcat.co, we will provide you with return and refund services in accordance with the following terms:

1.General Return & Refund Requirements

Submit return/refund requests within 30 days of receipt via service@howcat.co or live chat.

Provide your order number and clear return/refund reason for quick processing; we’ll email you post-review.

Only purchases from howcat.co are eligible. Third-party purchases require contacting the respective seller.

Special promotion or limited-time deal products are non-returnable and non-refundable.

Returned items must be in original packaging, unused/undamaged, with original receipt/order confirmation.

We don’t cover return shipping for personal reasons (e.g., change of mind); approximate fee is $9.

2.Damaged or Defective Products

If you receive a damaged/defective product, keep the packaging and contact us immediately. Provide the following for your claim:

  • Your order number
  • Clear photos of damaged packaging and product
  • Your correct shipping address

We’ll arrange a free replacement for damaged/defective items. Customer-caused damage incurs an additional replacement fee.

3.Refund Processing Time

We’ll email you to confirm receipt of your return and notify you of refund approval/rejection. Approved refunds take 3-20 business days to process. Your bank may require extra time to credit the refund; contact your bank for details.

4.Order Modification & Cancellation

Modify or cancel orders within 24 hours of placement by contacting our support team.

Note: Shipped orders cannot be modified or canceled.

Kindly note that we only provide after-sales service within 3 months of package delivery. Thank you for your understanding.

Privacy Policy

Last Updated: 30 July 2026

STATEMENT

howcat.co ("we," "us," or "our") respects your privacy. This page explains what personal information we collect, how we use it, and what choices you have.

What we collect

When you place an order, you give us your name, shipping address, and email. We use these only to process and ship your order.

When you browse our site, we automatically receive your IP address. This helps us understand your browser and operating system so the site works properly.

How we use your information
  • To process and ship your orders
  • To send order updates (shipping confirmation, tracking)
  • With your consent, to send you marketing emails about new products

You can withdraw consent at any time. Every marketing email includes an unsubscribe link, or email service@howcat.co.

Who we share your data with

We don't sell your data. We share it only with:

  • Payment processors (encrypted, PCI-DSS compliant)
  • Shipping carriers (SF Express, UPS, USPS, FedEx)
  • Law enforcement, when legally required
Cookies

We use cookies to keep the site running (cart, login) and to understand how visitors use our site via Google Analytics. You can disable cookies in your browser, but some features may stop working.

Security

We protect your information using SSL and AES-256 encryption. Our payment processing complies with PCI-DSS standards. While no system is 100% secure, we follow industry best practices.

Data retention

We keep your order data as long as required by tax and accounting laws (typically several years). Marketing data is kept until you unsubscribe.

Age requirement

By using this site, you confirm you are of legal age in your country of residence.

Changes to this policy

We may update this policy occasionally. Material changes will be posted on the site. If the business is sold or merged, your information may be transferred to the new owner.

Company Information

Company Name: HowCat (Hong Kong) Trading Co., Limited
Address: B006, 18TH FLOOR, KING CENTRE, NOS. 5-9 KA HING ROAD, KWAICHUNG, HK
Email: service@howcat.co
BRN: 77898800


TERMS OF SERVICE

Last Updated: 30 July 2026

Overview: Welcome to howcat.co, operated by howCat (Hong Kong) Trading Co., Limited ("howCat," "we," "us," or "our"). By using our site or buying from us, you agree to these Terms. We've tried to keep them clear and fair — if anything is unclear, feel free to email us at service@howcat.co.

We may update these Terms occasionally. The latest version always applies, and continued use of the site means you accept the changes.

1.User Obligations & Prohibited Uses

To use howcat.co, you must be of legal age in your country of residence. If you're under the legal age, you may only use the site with the consent and supervision of a parent or legal guardian.

We expect everyone to use the site lawfully and respectfully. The following are not allowed:

  • Using the site or our products for anything illegal
  • Transmitting viruses, malware, or other harmful code
  • Spamming, phishing, or harvesting others' personal information
  • Attempting to bypass security features or interfere with the site's operation
  • Submitting false information or impersonating others

If you violate these rules, we may suspend or terminate your access.

2.General Conditions & Service Rules

We may decline or discontinue service to any user where we have
reasonable grounds to do so under applicable law.

Please note that, except for credit card information which is always
encrypted during transfer, your content may be transmitted over
networks in a format that is not encrypted. By using the Service,
you acknowledge and accept this technical limitation.

You are welcome to use the Service for personal or internal business
purposes, but you may not reproduce, resell, or commercially exploit
any part of the Service without our prior written permission.

The section titles used in this agreement are included for ease of
reference only and do not affect the interpretation of these Terms.

3.Information, Price & Product Terms

We do our best to keep product information and pricing accurate. If a clear error occurs — such as a pricing typo — we may correct or cancel the order before shipping. Prices may change without notice, and we may modify or discontinue products at any time. Some products are limited quantity or online-only — returns follow our Return Policy. Minor variations in color or appearance due to screen settings or natural wood grain do not constitute a defect.

4.Billing & Third-Party Related

We may refuse, limit, or cancel orders where we have reasonable
grounds, such as suspected fraud or stock limitations.

Please keep your purchase and account information current, complete,
and accurate so we can complete your transactions and contact you
as needed.

Our Service may include materials or links from third parties. We
do not control or take responsibility for these sites, and any
transactions with them are between you and the third party.

5.User Submissions

Any comments you send to us may be used, edited, and distributed by us without restriction, compensation, or obligation to respond. We may monitor and remove objectionable content; you are responsible for your comments, which must not violate third-party rights or contain harmful content.

6.Disclaimer & Liability

We do not guarantee uninterrupted, error-free service or accurate
results. The service is provided "as is" and "as available" without
implied warranties.

We shall not be liable for any direct, indirect, or consequential
damages arising from your use of the service, even if advised of
their possibility, to the maximum extent permitted by law.

You agree to indemnify howCat and its affiliates against third-party
claims arising from your breach of these Terms or your violation of
any law or the rights of a third party.

7.Agreement Terms & Governing Law

These Terms and our posted policies constitute the entire agreement,
superseding any prior agreements, whether oral or written.

If any provision is unenforceable, it shall be enforced to the
fullest extent permitted by law, and the remaining provisions shall
remain in effect.

These Terms shall be governed by the laws of the People's Republic
of China, without regard to its conflict of law provisions. Disputes
shall be submitted to the China International Economic and Trade
Arbitration Commission (CIETAC) for arbitration in Hong Kong, and
the award shall be final and binding.

8.Termination & Updates

Obligations incurred before termination survive. You may terminate these Terms by ceasing use; we may terminate anytime without notice if you breach any Terms, and you remain liable for outstanding amounts. We may update these Terms at our discretion; continued use after updates constitutes acceptance.

9.Contact Information

For questions about these Terms, contact us at service@howcat.co.