Part Replacement

Dear Customer,

Thank you for reaching out — we're here to help.

If any part of your model is damaged during shipping, on arrival, or has a manufacturing defect, we'll send a replacement at no cost.

If a part breaks during assembly, try repairing it with wood glue first — most small breaks can be fixed that way.

If the part can't be repaired (or is lost), contact us for a replacement; you'll just need to cover shipping, and your new part will arrive in 2–3 weeks.

To get started, email service@howcat.co with:

• Your order number.
• A clear photo of the damaged part.
• A brief description of what happened.

We typically respond within 1–2 business days. Thank you for your understanding!