物流政策

Thank you very much for purchasing howCat's products. Please check our shipping terms below.

1. Processing & Speed

• Processing time: 1–2 business days (EET). Longer on weekends or public holidays.
• Standard shipping only — no expedited service.
• Estimated delivery after dispatch:
• US, Canada, Australia: 7–15 business days.
• UK & Europe: 7–12 business days.
• Other countries: 5–15 business days.

2. Fees

• Free shipping on orders over $99.99.
• US, Canada: $15
• UK & Europe: £8.49
• Australia: $9.99
• Other countries: Contact service@howcat.co

3. Regions & Restrictions

• Ships to: US, Canada, UK & Europe, Australia.
• Other countries: contact us before ordering.
• Cannot deliver to: remote islands, inland remote areas, PO boxes, private parcel stations, military zones, or addresses without street numbers.

4. Failed Delivery & Exceptions

• Confirm your address includes street + house number.
• Please double-check your address at checkout — a $10 re-delivery fee applies if it needs correcting later.
• Lost or damaged parcels: contact us within 7 business days with proof for reshipment or refund.
• Delays may occur due to holidays, customs clearance, logistics congestion, natural disasters, or carrier issues.

5. Customs & Duties

• Prices do NOT include customs duties, import taxes, or VAT.
• Carriers: SF Express / UPS / USPS / FedEx.
• All duties and taxes are the BUYER'S responsibility, charged per actual carrier invoice.
• These fees are NOT controlled by howCat and are NON-REFUNDABLE in the event of return or cancellation.